Terms of Use

Age Requirements

• You must be at least 18 years old to book travel
• Minors (under 18) must have adult supervision
• Parent/guardian consent required for minor travelers

Account Accuracy

You agree to provide accurate, current, and complete information when:

• Creating an account or booking travel
• Making payments or providing billing information
• Communicating with our customer service
• Updating your personal information

Booking Process

• All bookings are subject to availability
• Prices may change without notice until payment is confirmed
• Booking confirmation constitutes a binding contract
• You are responsible for verifying all booking details

Payment Terms

• Payment is required at time of booking
• We accept major credit cards, debit cards, and PayPal
• All prices are in US Dollars unless otherwise stated
• Additional fees may apply for certain services

Ticket Validity

• Tickets are valid only for specified dates and routes
• Photo ID may be required for travel
• Tickets are non-transferable unless otherwise specified
• Lost or stolen tickets may not be replaceable

Passenger Responsibilities

As a passenger, you are responsible for:

• Arriving at departure locations on time
• Carrying valid identification documents
• Complying with carrier rules and regulations
• Ensuring personal belongings are secure
• Following safety instructions and guidelines

Travel Documentation

• Valid government-issued photo ID required
• International travel may require passport/visa
• Special documentation for minors traveling alone
• Medical documentation for special assistance

Prohibited Items and Behavior

The following are prohibited:

• Dangerous or illegal substances
• Weapons or sharp objects
• Disruptive or threatening behavior
• Smoking or vaping on vehicles
• Excessive alcohol consumption

Customer-Initiated Changes

• Changes subject to availability and fees
• Cancellation terms vary by ticket type
• Refund processing as per our Refund Policy
• Name changes may require additional verification

Carrier-Initiated Changes

• Carriers may modify schedules due to operational needs
• Alternative arrangements will be offered when possible
• Compensation may be provided for significant delays
• Force majeure events may result in cancellations

Service Limitations

Smart Travel by Greyhoundz.shop's liability is limited to:

• The cost of the ticket purchased
• Direct damages only (no consequential damages)
• Services provided by third-party carriers are subject to their terms
• We are not liable for carrier delays, cancellations, or service issues

Exclusions

We are not liable for:

• Personal injury or property damage during travel
• Lost, stolen, or damaged luggage
• Missed connections due to delays
• Additional expenses incurred due to travel disruptions
• Acts of God, weather, or other force majeure events

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms.

Prohibited Activities

• Fraudulent bookings or payment methods
• Impersonating another person
• Interfering with website functionality
• Attempting to gain unauthorized access
• Violating any applicable laws or regulations
• Reselling tickets without authorization

Our Content

All content on our website, including but not limited to:

• Text, graphics, logos, and images
• Software and website functionality
• Trademarks and service marks
• Proprietary information and data

Is owned by Smart Travel by Greyhoundz.shop and protected by intellectual property laws.

User License

We grant you a limited, non-exclusive license to access and use our services for personal, non-commercial purposes only.

Carrier Relationships

We work with various bus and train operators who have their own terms and conditions. You agree to comply with carrier-specific rules and policies.

Payment Processors

Payment processing is handled by third-party providers. Their terms and privacy policies also apply to your transactions.

Customer Service

We encourage you to contact our customer service team first to resolve any issues:

• Phone: +18448492814
• Email: support@greyhoundz.shop
• Available 24/7 for assistance

Governing Law

These Terms are governed by the laws of the United States. Any disputes will be resolved in accordance with applicable federal and state laws.

Arbitration

Any disputes that cannot be resolved through customer service may be subject to binding arbitration as an alternative to court proceedings.